Privacy Policy

Last updated: 30 June 2026

Pala International (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect when you use our website (teampala.co.uk), how we use it, and the rights you have over it.

We are the data controller for the information described in this policy. If you have any questions, you can reach us using the contact details at the end.

Information we collect
We collect personal information in the following ways:

When you contact us. If you fill in our contact form or book a discovery call, we collect your name, email address and the contents of your message. We use this to respond to your enquiry and discuss whether we might be a good fit to work together.

When you sign up to our newsletter. If you subscribe to the Pala Newsletter, we collect your email address so we can send you inspiration and practical tips on leading autonomous teams. You can unsubscribe at any time using the link in any email we send.

When you use our website. Like most websites, we automatically collect some technical information through cookies and similar technologies, such as your IP address, browser type and how you interact with our pages. You can read more in our Cookie Policy.

How we use your information
We use your personal information to:

  • respond to enquiries and provide the services you ask about
  • send you our newsletter, where you have subscribed
  • maintain and improve our website
  • meet our legal and regulatory obligations

We will only use your information for the purposes we collected it for, unless we reasonably consider we need to use it for a related reason.

Our lawful basis for processing
Under UK GDPR, we rely on the following lawful bases:

  • Consent, when you sign up to our newsletter or agree to non-essential cookies. You can withdraw consent at any time.
  • Legitimate interests, when we respond to your enquiry and run our website, where doing so does not override your rights.
  • Legal obligation, where we need to keep records to comply with the law.

Sharing your information
We do not sell your personal information. We share it only with trusted service providers who help us run our business, including:

  • our website hosting and platform providers
  • our email marketing platform (Mailchimp), which stores newsletter subscriber data
  • professional advisers where necessary

These providers only process your information on our instructions and are bound to keep it secure. Some may store data outside the UK; where they do, we make sure appropriate safeguards are in place.

How long we keep your information
We keep your information only for as long as we need it. Enquiry details are kept for up to 24 months after our last contact with you. Newsletter data is kept until you unsubscribe. After that, we securely delete or anonymise it.

Your rights
Under UK data protection law you have the right to:

  • access the personal information we hold about you
  • ask us to correct inaccurate information
  • ask us to delete your information
  • object to or restrict how we use it
  • withdraw consent at any time
  • ask for a copy of your data in a portable format

To exercise any of these rights, contact us using the details below. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Keeping your information secure
We take reasonable technical and organisational measures to protect your personal information against loss, misuse and unauthorised access.

Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

Contact us
If you have any questions about this policy or how we handle your information, please contact:

Pala International jon@teampala.co.uk